InhaltsangabeTable of Content.- Change Management - Key for Business Process Excellence.- The Change Management Process Implemented at IDS Scheer.- Change Management with ARIS.- Managing Change through Project Management and Process Management.- Information & Communication to Prepare for an ERP Implementation.- Using ARIS to Design the Future Logistics Enterprise.- Process-Centric Approach for ERP Evaluation Using ARIS Methodology in a Midsize Group of Companies.- Change Management - Health Care Reform in Bulgaria.- Slovenian Railways Process Reengineering Project.- Evaluation of Business Processes - Basis for Successfully Changing the Organization of ERA© Ltd., a Slovenian Retail Company.- It Pays to be Prepared.- Increasing Process Efficiency at Siemens AG Austria.- Learning Management Processes and Application Architecture for Learning Environments and Virtual Corporate Universities.- Case Studies: Business Information Systems Online/Corporate University.- Epilog: Jazz Improvisation and Management.- Appendix: The Authors.

M. Kirchmer, A.-W. Scheer: Change Management - Key for Business Process Excellence.- F. Abolhassan: The Change Management Process Implemented at IDS Scheer.- S. Exeler, S. Wilms: Change Management with ARIS.- K. Talsma, T. Naidoo: Managing Change through Project Management and Process Management.- E. Brady, M. Scharsig: Information & Communication to Prepare for an ERP Implementation.- T. Gulledge, P. Hayes, A. Lotterer, G. Simon: Using ARIS to Design the Future Logistics Enterprise.- L. Siow Hoon, C. Rieger: Process-Centric Approach for ERP Evaluation Using ARIS Methodology in a Midsize Group of Companies.- B. Doganov, G. Nachev, R. Ester: Change Management - Health Care Reform in Bulgaria.- P. Lovsin, J. Orbanic, M. Sobocan: Slovenian Railways Process Reengineering Project.- I. Pustaticnik: Evaluation of Business Processes - Basis for Successfully Changing the Organization of ERA Ltd., a Slovenian Retail Company.- A. Devecka, V. Kalenda, J. Sirota: ItPays to be Prepared.- M. Beham, K. Broinger, W. Obrowsky, G. Kaltenbrunner, P. Nattermann, F. Schober: Increasing Process Efficiency at Siemens AG Austria.- W. Kraemer, P. Sprenger: Learning Management Processes and Application Architecture for Learning Environments and Virtual Corporate Universities.- W. Kraemer, P. Sprenger: Case Studies - Business Information Systems Online/Corporate University.- A.-W. Scheer: Epilog: Jazz Improvisation and Management.