In The Art of Waking People Up authors Kenneth Cloke and Joan Goldsmith draw on more than thirty years of practical experience with hundreds of organizations-- from Fortune 500 companies to government agencies, schools, and nonprofits-- to reveal new ways of giving and receiving feedback that maximize personal and organizational change and foster lifelong learning. They show how organizations can develop the systems, processes, techniques, and relationships that affirm, rather than undermine, the intelligence and humanity of their employees. This important resource is filled with the necessary tools, interventions, and strategies managers can use to encourage their employees to speak, hear, absorb, and use the information they need to improve the way they work.

Kenneth Cloke is director of the Center for Dispute Resolution and a mediator, arbitrator, consultant, and trainer. Joan Goldsmith is an organizational consultant, coach, and educator specializing in leadership development and organizational change. Cloke and Goldsmith are coauthors of five previous books, including The End of Management and the Rise of Organizational Democracy and Resolving Conflicts at Work: A Complete Guide for Everyone on the Job, both published by Jossey-Bass.

Foreword (Warren Bennis).

Preface.

The Authors.

Part One: Context: Cultivating Awareness and Authenticity.

1. An Orientation to Awareness and Authenticity.

2. The Art of Waking Up.

3. Where It All Begins.

Part Two: Processes: Championing Congruity and Commitment.

4. Turnaround Feedback.

5. Transformational Coaching.

6. Strategic Mentoring.

7. Participatory Assessment.

Part Three: Techniques: Encouraging Turnaround Experiences.

8. Courageous Listening.

9. Paradoxical Problem Solving.

10. Supportive Confrontation.

11. Risky Conflict Resolution.

Part Four: Relationships: Sustaining Organizational Awareness and Authenticity.

12. Waking Organizations Up.

13. Fostering Congruence and Commitment in Organizations.

14. Ubiquitous Leadership and Organizational Democracy.

Index.