Why getting results should be every nonprofit manager's first priorityA nonprofit manager's fundamental job is to get results, sustained over time, rather than boost morale or promote staff development. This is a shift from the tenor of many management books, particularly in the nonprofit world.Managing to Change the World is designed to teach new and experienced nonprofit managers the fundamental skills of effective management, including: managing specific tasks and broader responsibilities; setting clear goals and holding people accountable to them; creating a results-oriented culture; hiring, developing, and retaining a staff of superstars.
Offers nonprofit managers a clear guide to the most effective management skillsShows how to address performance problems, dismiss staffers who fall short, and the right way to exercising authorityGives guidance for managing time wisely and offers suggestions for staying in sync with your boss and managing up
This important resource contains 41 resources and downloadable tools that can be implemented immediately.
Jerry Hauser is co-founder and CEO of The Management Center, a nonprofit consulting firm. He previously served as COO of Teach For America where he helped grow the organization from $8 million to $38 million in annual revenue and from 3,000 to 17,000 applicants annually. Jerry was an associate at McKinsey& Company and holds a J.D. from Yale Law School and a B.A. from Duke University. Jerry writes and speaks extensively on nonprofit management and leadership.
Alison Green writes a weekly column on career and management for the Money section of U.S. News& World Report's website. She is also the founder of the popular Ask a Manager website and blog. Alison was the communications and publications director for two grassroots advocacy organizations and spent six years as a staff writer and campaign coordinator for People for the Ethical Treatment of Animals (PETA). Her writings have been published in The Washington Post, The New York Times, and more than 250 other newspapers.
The Management Center Founded in 2006, The Management Center works with nonprofit senior managers and staff, delivering intensive one-on-one coaching and training in the fundamentals of effective management. The Management Center has worked with more than 50 organizations, including the NAACP, Center for Community Change, Democracia USA, Media Matters for America, and the New Organizing Institute.
List of Tools v
CHAPTER 1: THE JOB OF A MANAGER 1
PART 1: MANAGING THE WORK
CHAPTER 2: MANAGING SPECIFIC TASKS: BASIC DELEGATION 9
CHAPTER 3: MANAGING BROAD RESPONSIBILITIES: ROLES AND GOALS 33
CHAPTER 4: MANAGING THE IN-BETWEEN: BUILDING A CULTURE OF EXCELLENCE 59
CHAPTER 5: MANAGING THE DAY-TO-DAY WORK OF YOUR TEAM: STRUCTURES TO BRING IT ALL TOGETHER 67
PART 2: MANAGING THE PEOPLE
CHAPTER 6: HIRING SUPERSTARS 81
CHAPTER 7: DEVELOPING PEOPLE 121
CHAPTER 8: RETAINING YOUR BEST 147
CHAPTER 9: ADDRESSING PERFORMANCE PROBLEMS AND LETTING PEOPLE GO 155
PART 3: MANAGING YOURSELF
CHAPTER 10: EXERCISING AUTHORITY WITHOUT BEING A WIMP OR A TYRANT 187
CHAPTER 11: MANAGING YOUR TIME AND STAYING ORGANIZED 195
CHAPTER 12: MANAGING UP 215
Conclusion: Personal Qualities of a Great Manager 225
Appendix: Getting Started 227
Acknowledgments 229
About the Authors 231
A Note to Readers 232
About The Management Center 233
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LIST OF TOOLS
Tool 2.1: Delegation Worksheet 27
Tool 2.2: Sample Project Plan 28
Tool 3.1: Sample Goal Development Process 54
Tool 3.2: Sample Success Sheet: Setting Goals 56
Tool 3.3: Sample Organizational Goals 57
Tool 4.1: Sample Statement of Core Values 66
Tool 5.1: Sample Check-In Meeting Agenda 76
Tool 5.2: Sample Check-In Success Sheet 77
Tool 6.1: Sample Job Posting 99
Tool 6.2: Sample Talent List 101
Tool 6.3: Sample Worksheet for Building the Applicant Pool 102
Tool 6.4: Sample Rejection E-Mails 104
Tool 6.5: Sample Job Simulation Exercises 105
Tool 6.6: Sample Interview Preparation E-Mail 107
Tool 6.7: Sample Interview Questions 108
Tool 6.8: Sample Interview Outline 110
Tool 6.9: Sample Reference Check Questions 114
Tool 6.10: Sample Orientation Outline 116
Tool 7.1: Feedback Worksheet 134
Tool 7.2: Sample 2 × 2 Feedback Form 135
Tool 7.3: Sample Completed Evaluation Form for a Corrective Assessment 136
Tool 7.4: Sample Completed Evaluation Form for a Strong Assessment 141
Tool 8.1: Sample Retention Chart 153
Tool 9.1: Sample Progressive Discipline Policy 175
Tool 9.2: Sample Script for Informal Performance Warning 176
Tool 9.3: Sample Formal Performance Warning in Writing 178
Tool 9.4: Sample Firing Script 180
Tool 9.5: Sample Coaching-Out Script 181
Tool 11.1: Sample Daily List 212
Tool 11.2: Sample Weekly-Plus List 213
Tool 12.1: Sample Division of Labor Plan 223 ?
