When a loved one is not easy, he has difficulties in life, stress or depression, the simplest way we can help him is to talk to him. But how do you make sure that the conversation really benefits? Ilse Sand, a psychotherapist and best-selling author of Self Love and Close to Heart, shares how to make frank, heartfelt conversation truly healing. She explains when to take the initiative, and when to shut up and listen; what to ask and how to respond to the answers; why you should not become a vest for other people's tears and in what situations directness is appropriate, and in which - examples and analogies. This book will help readers develop empathy and learn how to help others.