The purpose of this study was to examine the interpersonal work values and behavior of club managers in work settings and to determine the influence of such variables on employee organizational culture. A total of 301 participant managers were drawn from the private club industry. A survey questionnaire, personal interviews, and unobtrusive observation methods were utilized. Checks were used to verify that the data are free from organizational bias by club type, regional bias by geographic area, test for response stability across two time periods and survey instrument versions, and guard against response bias by checking non-respondents.

Dr. Ed Merritt is The Collins Distinguished Professor of Management at Cal State University (Cal Poly Pomona). He earned a doctorate from Cornell University and spent more than 20 years in industry. The author of 6 books and more than 200 articles and presentations, Merritt consults in leadership, strategic planning, and opinion surveys.