InhaltsangabeStrategic Management and Governance Aspects of a Global (Finance) SSO.- Transformation and Transition Programs.- Process and Performance Management.- Change and Human Resources Management.- Selected Enablers and Prerequisites for a Successful Development of an SSO.- Future Trends and New Shared Service Areas.

Prof. Dr. rer.pol. habil. Frank Keuper holds the chair in business administration, especially convergence management and strategic management at Steinbeis University, Berlin. He is also academic head and director of the Sales & Service Research Center (partner of Telekom Shop Vertriebsgesellschaft mbH) and the T-Vertrieb Business School (partner of Telekom Deutschland GmbH).Kai-Eberhard Lueg is Chief Financial Officer Global Shared Services of the Siemens AG, München, and heads the global shared accounting organization.